Due to the increased claim administration costs of the company, there was a need to streamline the claim administration process. In this perspective, it was decided to incorporate the claim handling process in the web portal of the company.
Claims can now be opened on the web directly from a policy online/real-time and policy related information needed for claim handling can be easily transferred into the claim. Access to third-party systems like the Motor Insurers’ Bureau has made the process of claim opening faster. Automatic evaluation of each claim based on pre-defined dimensions has made it possible to detect fraudulent cases as early as possible within the claim processing flow. With the enablement of payments from the web interface and the possibility of automatic claim file closing, the claim handling process has become significantly faster and more efficient, for the benefit of both the customer and the company itself.